Exchanges and Returns
Size Charts :
Please refer to our Size charts Here
Sponsorships & Influencers
What’s the Hayabusa Warranty?
All Hayabusa products carry a 30-day guarantee against manufacturer's defects. If you experience an issue within this time period please contact email@example.com. Any defective products outside this time period are reviewed on a case by case basis. Full Contact Distribution For Clothing And Sports Equipment reserves the right to request the return of defective merchandise for inspection.
What does Hayabusa mean?
“Hayabusa" is the Japanese word for Peregrine Falcon. A predator of renowned speed, power, and strength.
I can’t find my gym on the “find my gym” map.
There are two scenarios if you can’t find your gym. First, if your gym has not partnered with Hayabusa yet. Click here to suggest your gym to become a partner.
If you are certain your gym is a Hayabusa partner then please email firstname.lastname@example.org.
You can track your order here.
An item is missing from my shipment
Please check all packing materials to make sure the item was not overlooked. If you are unable to locate the missing item, contact our customer service department by phone (+971 26587639) or email@example.com Please have your order number ready in order to help us locate your order quickly.
How do I change items or cancel my order?
Please contact customer service (+971 26587639) or firstname.lastname@example.org as quickly as possible to cancel or change your order and we will make every effort to see these changes are made prior to your order shipping. Unfortunately, we cannot make changes to an order once it is shipped.
When will I be charged for my order?
If you're in the UAE you will be charged when we ship your order. We will update you with a shipping confirmation email at that time. A pre-authorization may be placed on your credit or debit card when you submit your order, but we don’t process the payment until the order has been shipped.
Has my order shipped?
Click the Track Order link and fill in your order number and email address and click the submit button. If you have further questions or concerns, please contact customer service for further assistance.
My order never arrived.
Tracking information is updated in your online account each night and emails are sent directly from the shipping couriers. If your order displays your Package Tracking number(s), check with the shipping carrier to confirm that your package(s) were delivered. If your tracking indicates the package was delivered but you are not in possession of it, please contact (+971 26587639) or email@example.com for further assistance.
I have a question about my charges.
Log in to your account here or at the top right-hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service (+971 26587639) or firstname.lastname@example.org for further assistance.
Do you collect sales taxes?
We calculate and collect sales tax for orders shipping to Canada and US.
When will my order ship?
Orders generally process and ship in 1-2 business days, excluding weekends and holidays. Delivery can vary based on location and shipping option chosen. For time-sensitive orders, please contact our Customer Service Department. Occasionally we need more information from you before we can ship an order, this may be related to the shipping address or payment method provided, in this case, we will contact you as soon as possible to acquire the information needed, unfortunately in these cases, shipping delays may occur.
Will I receive a confirmation of my order?
Yes, upon completion of the checkout process a confirmation email will be sent to the email address you provided during checkout. If you do not receive it, please check your spam folder. If you continue to have issues please contact our customer service department for assistance.
I need a copy of my receipt/invoice.
Click the My Account link here or at the top right-hand side of our site and sign in to review your orders. You may print invoices from your order history. If you are not able to retrieve your receipt/invoice in this manner, just contact our customer service department by phone (+971 26587639) or send them a message and they will be happy to provide you with this copy.
How much is shipping?
Shipping charges applicable please check for shipping charges before checkout.
shipping costs will be calculated during checkout.
Where does my order ship from?
All orders placed on our UAE and International sites ship from our warehouse in UAE.
How long will shipping take?
Delivery can vary based on location and shipping option chosen.
Can you ship to a military address (APO/AFO)?
Yes. Please note that deliveries to military, APO & FPO addresses can take up to 15 business days.
Exchanges and Returns
- I received a defective/damaged item, can I get a refund?
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
- I received a wrong item, how can I return it?
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15 day returns.
- When are ‘Returns’ not possible?
There are a few certain scenarios where it is difficult for us to support returns:
Return request is made outside the specified time frame, of 15 days from delivery.
Product is used, damaged, or is not in the same condition as you received it.
Specific categories like innerwear, lingerie, socks and clothing freebies etc.
Defective products which are covered under the manufacturer's warranty.
Any consumable item which has been used or installed.
Products with tampered or missing serial numbers.
Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
Fragile items, hygiene related items.
- I have changed my mind; can I return what I have bought?
If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 15 days to return them, keeping the below rules in mind:
The item is not on the Non-Returnables list.
You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.
Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.
- What if I bought an item from outside UAE through international shipping service offered by Full Contact Distribution For Clothing And Sports Equipment.com and I want to return it?
In case you bought an item from one of the following countries: Qatar, Jordan, Lebanon, Oman, or Bahrain through international shipping you will be able to drop the item to the nearest Aramex station and they will handle returning the item back.
- Can I return Clothing & Fashion accessories?
- You can return any Clothing item or Fashion accessory within 15 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:
not listed in the Non-Returnable List.
not Clearance Items clearly marked as such and displaying a No-Return Policy
in the same condition as received and with the original packaging box and tags attached
- What are the items that cannot be returned?
The items that cannot be returned are:
Clearance items clearly marked as such and displaying a No-Return Policy
When the offer notes states so specifically are items that cannot be returned.
Items that fall into the below product types-
Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.
- How long does it take the courier to collect the returned items?
Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.
- Can I schedule time with the courier to return an item?
At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.
- Can I return my item after 15 days?
There may be situations in which you were not able to return items within the 15 days, in such cases please contact our Customer Service Team (+971 26587639) or through the Contact Us page to file a complaint. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.
How can I receive a refund if I paid by Credit Card?
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement or Cash U, depending on individual’s bank process.
- I paid through Cash on Delivery, how will I receive a refund for my item?
If you have paid through Cash on Delivery (COD), the money would be refunded in the form of Full Contact Distribution For Clothing And Sports Equipment credit and will be credited to your Full Contact Distribution For Clothing And Sports Equipment Wallet balance. From your Full Contact Distribution For Clothing And Sports Equipment Wallet balance, you can either easily make new purchases on Full Contact Distribution For Clothing And Sports Equipment.com or simply transfer the credit balance to your personal bank account. For security purposes, the name on the bank account and on your Full Contact Distribution For Clothing And Sports Equipment Wallet and Account must be the same.
Making a purchase less than or equal to the available Full Contact Distribution For Clothing And Sports Equipment Wallet balance: If the total amount of your new purchase including the shipping charges is less than or equal to your available balance, the system will advise you that there is enough balance in your Full Contact Distribution For Clothing And Sports Equipment wallet. You will then need to click on "Place Order" and the amount for your new purchase will be deducted from your available balance.
Making a purchase more than the available Full Contact Distribution For Clothing And Sports Equipment wallet balance: If the total amount of your new purchase including the shipping charges is more than your available Full Contact Distribution For Clothing And Sports Equipment wallet balance, you will need to choose an online payment method (Credit Card / PayPal / Cash U) to pay the difference, to complete your purchase. The system will then deduct the available amount from your Full Contact Distribution For Clothing And Sports Equipment Wallet balance and the remaining outstanding amount will be charged to the chosen online payment method (you are unable to pay any difference in the amount by Cash on delivery). If Your chosen payment method is Cash on Delivery, the full amount will need to be paid to the courier, no amount will be taken from your Full Contact Distribution For Clothing And Sports Equipment.com wallet credit.
- Can I Replace or Exchange an item rather than a refund?
At the moment, Full Contact Distribution For Clothing And Sports Equipment does not offer replacement or exchange of an item; however you can still return an item and receive a full refund.
- I lost the Original Packing in which I received the item, how can I still return it?
We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please check the Help Center for more information.
- What does it mean by ‘Retail Packaging’ never opened (Sealed & Closed Box)?
A brand-new, unused, unopened, undamaged item in its original packaging . Packaging should be the same as when it was delivered to you.
- Can I return an item through my courier company or personally drop it anywhere?
At the moment, the item can be returned to us only though one of our assigned courier services.
- Who pays for the shipping charges when I return an item?
You can return an item for free within 15 days from delivery date, were by FULL CONTACT DISTRIBUTION FOR CLOTHING AND SPORTS EQUIPMENT.com covers all the shipping charges.
- Where can I find the pre-paid shipping label / Air Waybill?
Once you place a request to return an item , the pre-paid shipping label / Air Waybill will be sent to you in your email to ensure you can return the item for FREE.
What if my product is defective?
All Hayabusa products carry a 30-day guarantee against manufacturer's defects. If you experience an issue within this time period please contact email@example.com.
Any defective products outside this time period are reviewed on a case by case basis. Hayabusa reserves the right to request the return of defective merchandise for inspection.
How do I return/exchange something I ordered?
Please see our Return and Exchange guide
When will my credit appear on my account?
Refunds can take up to a full billing cycle to appear on your account from the time they are issued, but in most cases, they post within 3-5 business days.
How do I take measurements?
Please see our measuring guide
Where are the size charts?
Please see our size charts
I forgot my password.
If for any reason you forget or lose your login information, visit the login page, and fill in the section under "Forgot your password?", and an email password reset link will be sent to you. If you continue to have trouble just contact our customer service department by phone or email and after a few simple verification questions, they will be able to get you logged in.
Can I sell Hayabusa products at my gym?
Yes, we have a special partnership program designed especially for gyms. Click here and find out how you can start today.
How do I order more catalogs, posters, and collateral?
Please click here to send your request for new collateral.
How do I become a Hayabusa Gym Partner?
To become a Gym Partner it’s really easy - click here and let us know you’re interested. One of our business development team members will reach out to you to learn more about your gym, what makes you special and how we can work together.
What are the advantages of being a Hayabusa Gym Partner?
Offer your members the most trusted and highest quality products in the market with an exclusive partner pricing and conditions. To learn more and get started, click here.
How to become an exclusive Hayabusa gym?
Hayabusa has dedicated training center across North America. We work directly with you to outfit your gym and provide you with exclusive tools to be a successful gym. Click here to learn more about our Exclusive Hayabusa Gym program.
What is an influencer?
We call influencers those that love Hayabusa so much they talk about it all the time. If you find yourself sporting Hayabusa products at all times, you know about all the features, and you have a following on social, blog or website then you’re a perfect fit for this program.
How does the influencer program work?
Through this program, you’ll have the opportunity to earn commission by sharing our brand and products on your social media, blog or website.
- It’s free to sign up - click here.
- We review each application carefully and approve on a case by case basis
- If approved you will receive a promo code and link
- Use the code and link to offer your followers an exclusive pricing and get your commission in every sale
Where do I find your Terms of Service?
Please see our Terms of Service here.